Housing Officer

Pertemps London

A reputable housing provider in West London is seeking an experienced Housing Officer (fully site based) to join their housing operations team on a temporary basis. 

Location: West London
Rate: £29.49 per hour Umbrella / £23.00-23.07 PAYE 
Contract: Temp 
Working Pattern: 35 hours per week | 5 days office based 
Start Date: Immediate Start Available
DBS: Clear DBS required

The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers.
This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate with staff whilst delivering an excellent resident-focused service.

Key Responsibilities:
  • Managing a designated patch of residential properties.
  • Delivering end-to-end tenancy management services.
  • Conducting tenancy audits, home visits, and estate inspections.
  • Investigating and resolving anti-social behaviour cases.
  • Managing tenancy breaches and enforcement action where required.
  • Supporting vulnerable residents and making appropriate safeguarding referrals.
  • Working closely with Income Officers to address rent arrears and tenancy sustainment issues.
  • Liaising with internal departments, contractors, local authorities, and external agencies.
  • Handling resident complaints and resolving complex housing issues.
  • Ensuring compliance with housing legislation, policies, and regulatory requirements.
  • Supporting void management and tenancy sign-up processes.
  • Maintaining accurate records and case management notes.
Essential Experience:
  • Housing Officer / Neighbourhood Officer experience
  • Social Housing, Local Authority or Housing Association background
  • ASB case management experience
  • Tenancy management and tenancy sustainment knowledge
  • Estate inspections and resident engagement
  • Knowledge of housing legislation and safeguarding
  • Minimum 3-5 years’ experience within social housing
  • Strong end-to-end housing management experience
  • Proven background managing:
    • ASB cases
    • Rent arrears
    • Void management
    • Tenancy audits
  • Up-to-date knowledge of housing legislation and tenancy management practice
  • Experience working within a smaller Housing Association environment would be highly advantageous
  • Strong IT skills and experience using housing management systems
Desirable
  • Level 3 Housing qualification or willingness to work towards
  • CIH membership
You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment.
The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch.


If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today.
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