Installation / Operation Manager in Leatherhead, Surrey

Operations & Installation Manager – Window & Door Industry

Salary: £40,000–£45,000 DOE
Location: Leatherhead 
Job Type: Permanent, Full-Time
Working Hours: Monday – Friday

The Opportunity

Chase Taylor Recruitment is currently recruiting on behalf of an established home improvement company within the window and door industry, who are looking to appoint an experienced Operations & Installation Manager.

This is an office-based management position, ideally suited to someone with a strong background in the fenestration industry, good technical knowledge of windows and doors, and previous experience coordinating residential installations.

You will be responsible for overseeing the day-to-day installation operations, ensuring fitting teams are organised, schedules are maintained and jobs are properly coordinated from the initial order handover through to completion.

Working closely with customers, surveyors, installation teams and internal departments, you will play a key role in ensuring installations run efficiently, technical queries are resolved and customers receive a professional service throughout the process.

Key Responsibilities

• Oversee and coordinate the day-to-day installation operations of the business.

• Plan and manage installation schedules, allocating work to fitting teams and ensuring workloads are organised effectively.

• Coordinate installations from order handover through to completion.

• Liaise with surveyors and order processing teams to ensure measurements, specifications and job details are accurate.

• Ensure installation teams have all necessary paperwork, drawings, product specifications and materials before attending site.

• Act as the main point of contact for installation teams, dealing with queries and resolving issues as they arise.

• Communicate with customers regarding installation dates, progress and any changes to schedules.

• Monitor installation progress and ensure jobs are completed within agreed timescales.

• Deal with technical queries, installation issues, delays, complaints and remedial works.

• Coordinate snagging visits and return installations where required.

• Work closely with suppliers and internal departments to ensure products and materials are available when needed.

• Monitor installation quality and identify areas for improvement.

• Maintain accurate job records, installation paperwork and operational systems.

• Ensure effective communication between the office, surveyors, customers and fitting teams.

The Ideal Candidate

• Previous experience within an Operations Manager, Installation Manager, Installation Coordinator or similar position.

• **Essential