IT Infrastructure Support Specialist

We're looking for an IT Infrastructure Support Specialist to join our Digital Technology team on a 12month FTC, playing a key role in maintaining the performance, security and reliability of our IT infrastructure across our Wolverhampton and Banbury sites.
Working alongside the Senior IT Infrastructure Support Specialist and the wider Digital Technology team, you'll provide hands-on technical support across a broad range of infrastructure technologies.

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Electronics & Defense is an international company with more than 19,000 employees who bring together expertise and team spirit to design high-technology solutions for the aerospace, defense and space sectors. By combining human and technological intelligence, the company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space.

Key responsibilities:

*Configure, maintain, monitor, and troubleshoot servers, networks, storage systems, and infrastructure components
*Configure, support, monitor, and troubleshoot infrastructure systems including servers, networks, storage, and virtual environments
*Provide 2nd/3rd line infrastructure support for escalated technical issues
*Assist with infrastructure upgrades, deployments, and improvement projects
*Support server, network, and endpoint maintenance activities
*Monitor infrastructure performance, availability, and security
*Assist with patching, system updates, and vulnerability remediation activities
*Maintain accurate technical documentation and support procedures
*Support backup, disaster recovery, and business continuity processes
* Work with third-party vendors and support providers when required
*Assist with implementing infrastructure standards, security controls, and best practices
*Support continuous improvement initiatives to improve reliability, performance, and user experience
*Participate in infrastructure-related project delivery activities
*Escalate risks, recurring issues, or service concerns appropriately

What You'll Bring

*Experience working in an IT infrastructure support or engineering role
*Good knowledge of Windows Server environments and enterprise infrastructure technologies
*Understanding of networking concepts including switching, VLANs, DNS, DHCP, and VPN technologies
*Experience supporting virtualisation platforms such as VMware ESXi, vSphere and/or Hyper-V
*Experience supporting Microsoft 365 and related technologies
*Strong troubleshooting and problem-solving skills
*Experience working within an IT service management environment
*Ability to prioritise workloads and manage multiple tasks effectively
*Good communication and customer service skills


Please note that potential candidates will be subject to Baseline Personnel Security Standard (BPSS) and background checks.