Operations Manager (Repairs & Maintenance)

Good Afternoon,

I am currently representing Southern Housing, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Operations Manager (Repairs & Maintenance) this role will be based at: 2 Pintle Place, Hancock Road, London, London, E3 3UP Hybrid
3 days office 2 days

The right candidate will:

• Overseeing end-to-end repairs, voids, and planned major complex works within your region (inclusion of other delivery stakeholders) while ensuring strict adherence to budget and Key Performance Indicators (KPIs).
• Compliance & Safety: Reinforcing Health & Safety legislation, managing compliance standards (like damp and mould programmes), and tracking performance and training metrics.
• You will lead a multi-disciplinary team of directly employed trade operatives and specialist subcontractors to ensure that all repairs are completed safely, on time, and to an exceptional standard, maintaining elevated levels of satisfaction and strict KPI compliance.
• Manage and report on key performance indicators (KPIs), including emergency response times, appointment kept rates, first time fix, average end to end times and post-repair quality audits, both quality assurance and commercial VfM to include reviewing M3NHF schedules of rate.
• Lead, mentor, and develop a team of supervisors and direct tradespeople. Conduct regular 1-to-1s, tool-box talks, and performance reviews and encourage inclusive continuous improvement and personal development 
• Monitor expenditure against the reactive repairs budget, ensuring cost-effective material procurement, subcontractor deployment and efficient targeted direct labour allocation.

We require the following:

• Essential: Proven experience as a Repairs Manager or similar role within the Social Housing sector with value-based evidence of managing and co-ordinating the flow work between dynamically scheduled self-delivery direct labour and demand lead complex maintenance subcontracted repairs.
• Be able to demonstrate value for money and effectively highlight management tools used to monitor, measure and review repair demand on a weekly, monthly, quarterly and annual target operating model. 
• Contractor Background: Demonstrable experience working for a Tier 1 Maintenance Contractor or large-scale DLO (Direct Labour Organisation) within a similar Housing Association environment and demonstrate the benefits of multi trade self-delivery. 

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,