Performance Analyst SFIA 5 (SC active) in Telford, Shropshire

Performance Analyst (SFIA Level 5)

Contract: 6-Month Rolling Statement of Work
Clearance: Active SC Clearance Required
Location: Hybrid / UK-Based

Rate: £525 per day inside IR35

Overview

We are seeking an experienced Performance Analyst (SFIA Level 5) to support a major digital service.

This role will focus on leveraging data to understand service performance, identify trends and emerging issues, and provide actionable insights that support operational, technical, and delivery decision-making. Working within a large-scale digital environment, you will play a key role in ensuring service performance is measured effectively and reported accurately.

At SFIA Level 5, you will be expected to operate with a high degree of autonomy, take ownership of performance analysis activities, and engage confidently with stakeholders across delivery, technical, product, and leadership teams.

Key Responsibilities

Performance Analysis

• Lead performance analysis activities across a large-scale digital service.
• Define, implement, and maintain meaningful performance measures, metrics, and KPIs.
• Monitor service performance and identify trends, risks, anomalies, and opportunities for improvement.
• Conduct detailed analysis of operational, service, and transactional data to support decision-making.

Data Analysis & Reporting

• Use SQL to interrogate, extract, and analyse data from multiple sources.
• Develop and maintain dashboards, reports, and management information products.
• Produce clear and insightful performance reporting for both technical and non-technical audiences.
• Ensure data accuracy, consistency, and integrity across reporting outputs.

Insight & Decision Support

• Translate complex datasets into meaningful, actionable insights.
• Provide evidence-based recommendations to improve service performance and user outcomes.
• Present analytical findings and performance recommendations to senior stakeholders.
• Support strategic, operational, and delivery decisions through robust analysis.

Stakeholder Engagement

• Work closely with delivery managers, product teams, technical teams, and operational stakeholders.
• Build strong relationships across multidisciplinary teams.
• Support a data-driven culture by promoting the effective use of performance information.
• Provide analytical leadership and guidance to colleagues where required.

Continuous Improvement

• Identify opportunities to improve performance measurement frameworks and reporting approaches.
• Promote best practice in performance analysis across the wider team.
• Contribute to the development of analytical standards, methods, and processes.

Essential Skills & Experience

• Proven experience working as a Performance Analyst, ideally within complex digital, technology, or transformation programmes.
• Active SC Clearance.
• Strong analytical and problem-solving skills.
• Practical experience using SQL for data interrogation and analysis.
• Experience developing and maintaining:
• Performance measures
• KPIs
• Dashboards
• Management information reporting
• Ability to analyse large and complex datasets and convert findings into valuable business insights.
• Strong data visualisation and reporting capabilities.
• Excellent communication and stakeholder management skills.
• Experience presenting analytical findings to senior stakeholders.
• Ability to work independently and take ownership of analytical outputs.
• Experience working in Agile and multidisciplinary delivery environments.

Desirable Skills & Experience

• Previous experience within HMRC, wider UK Government, or large-scale public sector digital programmes.
• Experience analysing high-volume transactional or live-service data.
• Knowledge of Government Digital Service (GDS) environments and ways of working.
• Experience using data analytics and visualisation tools such as:
• Power BI
• Tableau
• Similar reporting and business intelligence platforms
• Understanding of service performance management within complex operational environments.