Receptionist

Receptionist

Location: Bristol, BS34 7QS
Hours of Work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Receptionist to provide a professional and welcoming front-of-house service, acting as the first point of contact for visitors, colleagues and contractors.

Job Overview

The successful candidate will play a key role in delivering a professional reception service, ensuring all visitors are welcomed and managed efficiently in line with site procedures. This position is responsible for creating a positive first impression while maintaining a secure and well-organised reception environment.

Working as part of the on-site team, you will support the day-to-day operation of reception, maintain accurate visitor records, manage incoming enquiries and help ensure meeting facilities are prepared and presented to a high standard. Strong customer service, organisational skills and attention to detail are essential for success in this role.

Key Responsibilities

• Welcome and assist all visitors, ensuring a professional and positive first impression.
• Register visitors on the site management system and maintain accurate visitor records.
• Manage incoming calls, take messages and direct enquiries appropriately.
• Monitor and check conference and meeting rooms, ensuring they are organised, tidy and ready for use.
• Assist with visitor sign-in and sign-out processes while adhering to site security procedures.
• Receive, sort and allocate post and parcels to the appropriate recipients.
• Maintain a clean, tidy and professional reception area.
• Provide general administrative support and undertake reasonable tasks requested by management.

Person Specification

• Excellent written and verbal communication skills.
• Strong customer service and customer relationship management skills.
• Ability to deal professionally and positively with challenging situations.
• Excellent interpersonal skills with the ability to communicate clearly and effectively.
• Strong planning, organisational and problem-solving abilities.
• Ability to prioritise workload and deliver results under pressure.
• Experience managing visitors, reception activities and front-of-house services.
• Professional, organised and customer-focused approach to work.