Sales Support Administrator

Sales Support Administrator

Location: Coulsdon - office based
Salary: £25,000 - £28,000 per annum, depending on experience
Hours: Monday to Thursday, 8:30am–5:00pm | Friday, 8:30am–3:00pm
 

The Opportunity

Our client is a well-established and growing business within the manufacturing supplies sector. Due to continued growth, they are looking for a Sales Support Administrator to join their small, friendly and supportive team.

This is an excellent opportunity for either a motivated school leaver looking to start their career in a commercial office environment, or an experienced Sales Support Administrator looking for a role where they can take ownership, learn the business and build a long-term career.

You don't need to know the products or industry already. Full training and support will be provided. What's most important is that you are genuinely interested in learning, have a great attitude and take pride in doing a job well.

This is a varied, hands-on role where you will become an important part of the business. You'll work closely with customers, suppliers, couriers and export companies, taking ownership of orders from the initial enquiry right through to delivery.

The Role:

As Sales Support Administrator, you will play a key role in ensuring the smooth running of the sales and order process. Your responsibilities will include:

• Responding to customer enquiries and providing a professional and helpful service.
• Preparing quotations and processing customer orders accurately.
• Taking ownership of orders from initial enquiry through to final delivery.
• Liaising with customers to provide updates and resolve any queries.
• Raising purchase orders with suppliers.
• Liaising with couriers and delivery companies to coordinate shipments.
• Working with export companies and supporting the administration of international orders.
• Maintaining accurate product specifications, pricing information and customer records.
• Monitoring order progress and ensuring any issues are followed up promptly.
• Providing occasional administrative support to the accounts team.
• Using internal systems to update and maintain accurate information.
• Supporting the wider team with general office administration as required.
• Developing a strong understanding of the company's products and becoming a knowledgeable point of contact for customers.

About You:

You may be a recent school or college leaver looking for your first opportunity in an office environment, or you may already have experience in Sales Administration, Sales Support, Customer Service or Order Processing.

The most important qualities are:

• A genuine desire to learn and develop.
• Strong attention to detail and accuracy.
• A positive, reliable and hardworking attitude.
• The ability to take ownership of tasks and see them through to completion.
• Confidence communicating with customers, suppliers and external partners.
• A genuine interest in learning about the company's products and how the business operates.
• Good computer skills and the ability to learn new systems.
• The ability to organise and prioritise your workload.
• A willingness to get involved and support the wider team.
• The confidence to ask questions, learn from others and take on new responsibilities.

Previous experience in a Sales Support, Sales Administration, Customer Service or office-based role would be advantageous but is not essential. Experience with an ERP system, particularly Microsoft Business Central, would also be beneficial.

If you're looking for a role where you can learn, get involved and build a long-term career within a supportive business, we would love to hear from you.

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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