Sales Support Manager
Pertemps Black Country Perms
Location: Smethwick
Salary: £32,000 to £35,000 (Depending on experience)
The Role
An exciting opportunity has arisen for an experienced Sales Support Manager to join a well-established and growing business based in Smethwick. This is a varied role that combines sales administration, customer account management and export coordination, supporting both UK and international customers.
The successful candidate will play a key role in ensuring customer orders are processed efficiently, maintaining excellent customer relationships and supporting the wider sales team.
Key Responsibilities
- Manage customer sales orders from receipt through to delivery
- Process quotations, sales orders and customer invoices
- Coordinate delivery schedules and ensure customer deadlines are met
- Prepare and manage export documentation in line with current legislation
- Act as the main point of contact for customer enquiries via telephone, email and face-to-face
- Build and maintain strong relationships with UK and overseas customers
- Provide accurate updates to customers regarding order progress and delivery schedules
- Liaise with internal departments to communicate customer demand and purchasing requirements
- Support the external sales team with day-to-day account management
- Manage key customer accounts and ensure high levels of customer satisfaction
- Complete daily cash reporting and petty cash administration
- Assist with additional administrative duties as required
- Previous experience within a sales support, sales administration or account management role
- Experience processing customer orders from enquiry through to completion
- Knowledge of export procedures and documentation would be highly advantageous
- Excellent customer service and communication skills
- Strong organisational skills with the ability to prioritise a busy workload
- High levels of accuracy and attention to detail
- Good working knowledge of Microsoft Office, particularly Excel and PowerPoint
- The ability to work both independently and as part of a team
- A proactive approach with excellent problem-solving skills
- Experience working within a manufacturing or engineering environment would be beneficial
- Permanent, full-time position
- Salary of £35,000, negotiable depending on experience
- Opportunity to join a stable and growing business
- Varied role with responsibility and autonomy
- Supportive working environment with opportunities to develop your skills
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