Scheduler in West Didsbury, Greater Manchester

Job Title: Repairs Scheduler / Workforce Planner (Social Housing)
Location: Didsbury or Oldham (Office-based)
Start Date: 23rd November
Contract Type: Temporary (3 – 6 Months, initially covering long-term sickness - could go PERM)
Hours: 35 hours per week (Monday to Friday, 8:30 am – 4:30 pm)
PAYE Hrly Rate - £14.79 plus holiday pay 

About the Role
We are looking for an experienced Repairs Scheduler / Workforce Planner to join a busy property services team on a temporary basis. Based out of the Head Office in either Didsbury or Oldham, you will act as a Service Controller, managing diaries, allocating day-to-day reactive repairs to trades operatives, and ensuring an efficient, customer-focused service. All IT equipment (computer and phone) will be supplied.
Key Responsibilities

• Resource & Diary Management: Plan, schedule, and allocate day-to-day reactive repairs and maintenance jobs to trade operatives using job management software.
• Customer & Operative Communication: Act as the main point of contact for residents, tradespeople, senior leadership, and key stakeholders to resolve scheduling issues and keep appointments on track.
• Problem Solving & Decision Making: Dynamically manage diaries to handle emergencies, cancellations, and delays, ensuring optimal productivity and minimal travel times for operatives.
• System & Data Management: Maintain accurate job records, update repair statuses, and use Microsoft Excel to track workloads and performance.

Skills & Experience Required

• Proven Scheduling Experience: Previous experience as a Repairs Scheduler, Workforce Planner, Dispatcher, or Service Controller, with a solid understanding of day-to-day responsive repairs and trade allocation.
• IT & System Proficiency: Strong computer skills, particularly in Microsoft Excel, alongside hands-on experience using job management or dynamic scheduling systems.
• Communication Skills: Confident, clear, and empathetic communicator comfortable speaking with tenants, trade operatives, and senior managers.

Desirable Experience

• Previous background working within Social Housing, Local Authority, or a Property Maintenance contractor.
• Hands-on experience with housing and scheduling software such as DRS, Aareon QL, MRI Maintain, or Impact Response (highly advantageous to minimise training time).