Senior Account Manager

UKR GROUP is looking for an experienced Senior Account Manager to take ownership of, develop and grow a portfolio of key construction clients.

This is a relationship and revenue-focused role for someone with proven construction recruitment experience who knows how to turn existing client relationships into long-term, profitable accounts.

You'll be responsible for growing existing accounts, increasing worker numbers, reactivating dormant clients, developing new relationships and ensuring clients receive an exceptional level of service.

If you're commercially minded, highly organised and enjoy building strong relationships with construction clients while driving measurable account growth, we'd love to hear from you.

What you'll do

- Take ownership of a portfolio of existing construction clients and maximise growth opportunities

- Increase the number of workers, sites, divisions and vacancies supplied across key accounts

- Build strong, long-term relationships with contractors, developers, subcontractors and site teams

- Develop multiple relationships within each client to increase account penetration and reduce reliance on individual contacts

- Identify and reactivate dormant or underperforming accounts

- Generate warm new business opportunities through existing relationships, referrals, supply chains, group companies and site introductions

- Understand each client's workforce requirements, operational pressures and future hiring needs

- Arrange and attend regular client meetings and site visits

- Identify opportunities to increase revenue, margin and overall account value

- Work closely with BDMs and recruitment consultants to ensure effective handover and delivery

- Take ownership of service issues and maintain strong client relationships when challenges arise

- Maintain regular contact with clients and proactively identify further opportunities

- Develop structured account plans for high-potential clients

- Prioritise time and activity based on account potential, revenue, margin and likelihood of growth

- Maintain accurate CRM records, account plans, follow-ups and client activity

- Monitor portfolio performance against agreed KPIs and revenue targets

What we're looking for

- Minimum of 3 years' experience in account management, recruitment or business development

- Previous construction recruitment experience is essential

- Proven track record of managing, developing and growing construction client accounts

- Demonstrable experience increasing worker numbers, revenue and/or client spend

- Strong understanding of the construction recruitment market

- Experience managing multiple client relationships and a sizeable account portfolio

- Proven ability to identify and develop additional opportunities within existing accounts

- Experience reactivating dormant or underperforming clients

- Commercially aware, with a strong understanding of revenue, margin and profitability

- Excellent relationship-building and communication skills

- Confident dealing with decision-makers, commercial teams and site-level contacts

- Highly organised with excellent follow-through and attention to detail

- Comfortable using CRM systems to manage accounts, activity and pipeline

- Resilient and confident when dealing with service issues or challenging client relationships

- Self-motivated, target-driven and commercially focused

Temporary blue-collar construction recruitment experience would be a strong advantage.

What success looks like

The successful Senior Account Manager will be expected to:

1. Grow the value of their existing client portfolio
2. Increase active worker numbers across key accounts
3. Reactivate dormant clients and generate new opportunities
4. Increase client penetration across sites, divisions and hiring managers
5. Build relationships where clients proactively come to UKR GROUP rather than competitors
6. Maintain strong client retention and service levels
7. Improve revenue and margin across their portfolio
8. Create a predictable pipeline of future account opportunities
9. Work effectively with BDMs and the delivery team to convert opportunities into placements

What we offer

1. Competitive salary – negotiable depending on experience
2. Uncapped commission + bonus scheme
3. Company pension
4. Private medical and dental insurance
5. Life insurance
6. Flexitime and hybrid working options
7. Genuine opportunity to build and own a high-value client portfolio
8. Career progression within a growing construction recruitment business
9. Strong earning potential based on account growth and performance

If you're an experienced construction recruitment professional with a track record of growing accounts and building strong client relationships, we'd love to hear from you.