Senior Service & internal Sales Coordinator

Senior Service & Internal Sales Coordinator

Location: Dursley GL11 5LE
Hours: Monday to Friday, 9:00am to 5:00pm
Salary: £35,000 - £40,000 per annum

About the Role

An exciting opportunity has arisen for a highly organised and commercially minded Senior Service & Internal Sales Coordinator to join a growing and innovative business in Gloucester.

This is a varied role that combines service coordination, customer support, internal sales and business development. You will be responsible for managing servicing and calibration schedules, supporting customers with quotations and enquiries, and helping to grow the company's service offering.

As the business continues to expand, this position of Senior Service & Internal Sales Coordinator offers the opportunity to make the role your own and play a key part in shaping future processes and customer service initiatives.

Key Responsibilities

• Coordinate and schedule servicing and calibration visits for customers
• Liaise with field engineers and allocate work based on geographical location and availability
• Prepare and issue quotations for equipment, servicing and calibration enquiries
• Follow up quotations and develop customer relationships to maximise conversion opportunities
• Process customer orders accurately and efficiently
• Act as a central point of contact for customer enquiries
• Work closely with internal teams to provide expert support and solutions for customers
• Collaborate with marketing to develop campaigns that raise awareness of servicing and calibration services
• Identify opportunities to grow and develop the service division
• Continuously build product knowledge and develop a strong understanding of the company's capabilities
• Support business growth by contributing ideas, improving processes and taking ownership of new initiatives

About You

We're looking for an enthusiastic and proactive individual who enjoys working with customers and managing multiple priorities in a busy environment to join the team as Senior Service & Internal Sales Coordinator

You'll ideally have:

• Previous experience in an internal sales, sales support, service coordination or customer service role
• Strong organisational and scheduling skills
• Excellent communication and relationship-building abilities
• Experience preparing quotations and following up sales opportunities
• Confidence working with customers, engineers and internal stakeholders
• Good commercial awareness and a proactive approach to identifying opportunities
• Strong attention to detail and administrative skills
• A willingness to learn technical products and services
• A flexible and adaptable mindset with the ability to thrive in a growing business

What's on Offer?

• Salary of £35,000 - £40,000
• Monday to Friday working hours (9am - 5pm)
• Opportunity to join a growing business with genuine career development potential
• Varied role with a mix of customer service, coordination and sales responsibilities
• Chance to influence and help shape the future growth of the service department
• Supportive and collaborative working environment
• On site parking
• 28 days holiday
• Auto enrolment pension scheme

If you're looking for a role where you can combine customer service, sales, organisation and commercial awareness while making a real impact within a growing company that offers a genuine opportunity to develop within the company, we'd love to hear from you.

Please send your CV and Cover letter to (url removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.