Service Administrator in Aldershot, Hampshire

Service Administrator

Location : Aldershot

Salary: £26,000 - £32,000 P.A. DOE

Hours: Mon-Fri, 7.30am – 5pm

My client, a well-established independent vehicle service, MOT and repair centre based in Aldershot, are looking for a friendly and organised Service Administrator to join their team.

This is a great opportunity for a customer-focused individual who enjoys a busy environment and is confident managing customers, bookings, and day-to-day administration.

Role Summary

The successful candidate will be responsible for managing the front-of-house reception, customer enquiries and bookings, whilst supporting the workshop and wider administration.

Meet and greet customers and provide a friendly front-of-house service.

Answer calls, respond to enquiries and follow up with customers.

Book MOTs, servicing and repair work, ensuring all customer and vehicle details are accurate.

Manage workshop bookings and capacity using the T-Card system.

Complete job templates and bookings using Autowork.

Order service parts and check oil requirements ahead of scheduled work.

Use Autowork Online and Motasoft VGM to check customer records, MOT expiry dates, and outstanding work.

Assist with vehicle drop-offs, collections, and loan vehicle administration.

Produce invoices and process customer payments.

Complete Payment Assist applications and liaise with customers and providers where required.

Maintain accurate vehicle key records and ensure keys are stored correctly.

Keep Work in Progress records up to date and liaise with technicians regarding parts, equipment, and delays.

Manage customer parking and parts returns.

Contact customers for additional work authorisation and keep them updated on timescales and parts availability.

Support customer credit accounts, chase outstanding invoices and maintain accurate cash records.

Process and scan invoices into Xero and ensure parts credits are correctly recorded.

Skills and Experience Required

Previous experience in service administration, vehicle reception, customer service, or a similar role is advantageous.

Excellent customer service and communication skills.

Highly organised with strong attention to detail.

Confident managing multiple tasks in a busy environment.

Professional and confident when dealing with customers face-to-face and over the telephone.

Good IT and administration skills.

Experience with Autowork, Motasoft VGM or Xero would be advantageous.

Full UK driving licence valid for use in the UK and Ireland.

If not an EU citizen, a valid UK working permit will be required.

What We Offer

No weekend or Bank Holiday working.

22 days paid holiday.

Company pension scheme.

Friendly and professional working environment.

Opportunity to join a well-established and respected independent business.