Service Advisor

Service Advisor

Franchised Motor Dealership - Cheltenham

Service Advisor

Location: Cheltenham

Salary: £33,000 OTE

Driver's Licence: Required

The Opportunity

I'm currently recruiting for an experienced Service Advisor to join a well-established automotive business in Cheltenham.

This is a fantastic opportunity for someone who enjoys working with customers, has a strong understanding of aftersales, and thrives in a busy workshop environment. You'll be joining a professional team where customer experience, attention to detail and getting the job done right are all highly valued.

The Role

As Service Advisor, you'll be the key link between customers and the workshop, ensuring every service and repair experience runs smoothly from start to finish.

Your responsibilities will include:

Welcoming customers and providing a professional, friendly point of contact throughout their visit

Booking vehicles into the workshop and managing service and repair requirements

Liaising closely with technicians to ensure work is completed efficiently and to a high standard

Preparing job cards, estimates and invoices

Keeping customers updated throughout the repair process

Advising customers on parts, accessories and aftersales products

Supporting retail sales across clothing, merchandise and accessories

Processing payments and handling customer queries professionally

Supporting stock management, including checking deliveries and maintaining accurate records

Ensuring the workshop and aftersales operation remains organised and efficient

About You

I'm looking for someone who can demonstrate:

Previous experience in a Service Advisor, Aftersales or Parts role within the automotive or motorcycle industry

Excellent customer service and communication skills

A confident and professional approach when dealing with customers

Strong organisation skills and excellent attention to detail

The ability to work effectively in a fast-paced workshop environment

Commercial awareness and an ability to identify additional sales opportunities

A genuine interest in the automotive or motorcycle sector

A full, valid UK driving licence

What's on Offer?

Alongside a £33,000 OTE, you'll receive a strong benefits package including:

Accredited training and ongoing support

Career progression and development opportunities

Flexible working days

Long-service and loyalty awards

Employee Assistance Programme with 24/7 support

Life assurance at 3x annual base salary

Cycle to work scheme

Eyecare voucher scheme

Pension scheme with employer contributions

30 days' annual leave, including Bank Holidays

Staff discounts

An additional day off for your birthday

Interested?

If you're an experienced Service Advisor looking for your next opportunity in Cheltenham, I'd be keen to hear from you.

Apply today for a confidential conversation about the role.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission