Service Coordinator

Inception Pro Ltd.

SERVICE COORDINATOR

HGV Truck Rental company based in Slade Heath, Wolverhampton

Salary
£32,000 to £35,000.

Working hours
Monday – Friday, 8:00 am – 5:00 pm. (Full time)

Location
Slade Heath, Wolverhampton

Workplace
Site-based job role.

Role Overview

We are looking for a Service Coordinator to join our Maintenance team at an HGV Truck Rental company based in Slade Heath, Wolverhampton. Working hours: Monday – Friday, 8:00 am – 5:00 pm. (Full time) Salary £32,000 to £35,000. Site-based job role.

You will provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld.

The successful candidate will play a pivotal role in success and growth, coordinating our mobile HGV mechanics across the UK, scheduling their work, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team. You will also become a reference point for colleagues and customers alike in the instance of vehicle failure, service or MOT bookings, providing first-class service to our customers. This role will be suited to an individual with automotive maintenance and/or customer service who can deliver exceptional customer service, within a fast-paced ever changing environment, have good organisational skills and the drive to work hard within an incredibly varied role.

Key Responsibilities:

• Book, schedule and monitor the HGV mobile mechanics workload in the most effective and efficient way possible.
• Respond to daily changes in the HGV mobile mechanics workload in a positive and professional manner.
• Liaise with HGV mobile mechanics daily, ensuring they have all the customers’ needs in order for the work required.
• Organise the movement of parts, both collecting and/or delivering, for the HGV mobile mechanics and our customers, ensuring the best rates on these parts.
• Respond to email and phone enquiries in a positive and professional manner.
• Engage with the client base regarding all aspects of vehicle maintenance bookings.
• Ensuring all breakdown calls are administered with appropriate actions applied efficiently.
• Use of the appropriate party to attend breakdowns ensuring fix first time.
• Processing MOT’s for vehicles and liaising with customers to ensure all Vehicles are MOT compliant.
• Arranging vehicle servicing in line with  vehicle manufacturers serviceschedules.
• Booking LOLER or other related tests when required.
• Ensure all paperwork is checked and completed for all service, repair and maintenance activities.
• Process all commercial vehicle compliance documentation in R2C & Syrinx.
• Support the preparation and sending of client reports.

Skills and Experience Required

• Competence in IT/Computer skills and database entry essential.
• Good communication is essential.
• Excellent attention to detail is essential.
• Effective organisation/planning skills are essential
• Good geographical knowledge is necessary.
• Experience in customer service background preferred.
• Commercial vehicle management and service industry experience preferred.
• Qualified mechanical background or knowledge of the HGV industry is desirable.
• Working knowledge of R2C & Syrinx desirable.

Benefits

• Company pension scheme.
• Free parking

To apply, email your CV to lee evans at inceptionpro For more information, you can also call