Service Coordinator in Witham, Essex

Service Coordinator

Witham

£30 000 to £38 000

Air Compressor Supplier in Witham are currently looking for an organised, proactive and customer-focused Service Coordinator to join their team

If you have experience in service coordination, engineering administration, customer service or a similar role, get in touch!

This is an exciting opportunity to join a busy Service Department, coordinating engineers, supporting customers and ensuring our service operations run efficiently.

Key Responsibilities

Service Coordination & Administration

• Schedule maintenance, breakdowns, repairs and installations.
• Coordinate engineer diaries and allocate service jobs.
• Manage Outlook calendars and improve daily workloads.
• Respond to customer breakdown calls and service enquiries.
• Maintain accurate CRM records and service documentation.
• Process service job sheets and customer purchase orders.

Customer Service & Sales Support

• Act as the first point of contact for service enquiries.
• Build strong customer relationships through excellent communication.
• Prepare and follow up quotations for repairs, servicing and spare parts.
• Support the Service Manager with departmental targets and growth opportunities.
• Keep customers informed of job progress and completion timescales.
• Sage 200, Invoicing & Stock Coordination

• Input service orders and customer purchase orders into Sage 200.
• Produce invoices promptly following completed work.
• Raise purchase orders and process supplier documentation.
• Coordinate spare parts ordering and prepare picking lists.
• Monitor stock levels and support stock replenishment.
• Produce despatch documentation for carriers.

Reporting & Performance

• Produce daily, weekly and monthly service reports.
• Monitor outstanding quotations and service jobs.
• Assist with tracking engineer utilisation and service performance.
• Identify opportunities for continuous improvement.

What We're Looking For

• Previous experience in Service Coordination, Service Administration, Sales Administration or Customer Service.
• Experience coordinating engineers or field service personnel.
• Experience with Sage 200 or similar ERP systems.
• Excellent organisational and scheduling skills.
• Strong customer service and communication abilities.
• Good working knowledge of Microsoft Office, including Excel and Outlook.
• Ability to prioritise multiple tasks and work confidently under pressure.
• High attention to detail and good numerical ability.
• A proactive, adaptable and cooperative approach.

Desirable experience:

• Engineering, manufacturing, compressed air or industrial equipment environments.
• Service CRM systems and service contracts.
• Warehouse operations and stock control.