Service Coordinator

Service Coordinator

Chessington, Surrey (drivers with own vehicle only please due to location)

Office Based - Monday–Friday, 8:30am–5:00pm

£30-36k + generous bonus scheme + benefits + progression

Are you an experienced Service Coordinator, Scheduler or Planner who enjoys being at the centre of a busy operation?

This is a fantastic opportunity to join a growing, ambitious business where you’ll play a key role in keeping a UK-wide field service team running smoothly. You’ll be responsible for coordinating the diaries of 5 Field Engineers across the UK, making sure planned visits and reactive call-outs are scheduled efficiently while keeping customers updated throughout.

You’ll join a small, friendly team where your contribution will genuinely be noticed. With continued business growth and opportunities to progress, this would suit someone looking for more than just their next scheduling job – you’ll have the chance to develop and build a longer-term career.

What will you be doing?

• Coordinating and managing the diaries of 5 Field Engineers across the UK
• Scheduling planned service visits, maintenance appointments and reactive call-outs
• Prioritising workloads and making changes to schedules when urgent jobs arise
• Liaising with customers to arrange appointments and provide updates
• Providing telephone and email support to customers
• Keeping service information accurate and up to date on the CRM system
• Processing customer orders and service-related purchase orders
• Preparing quotations and gaining customer approval for chargeable work
• Monitoring ongoing jobs and repairs through to completion
• Ordering parts required by customers and the engineering team
• Supporting stock administration and general service coordination
• Working closely with the wider team to ensure customers receive a responsive, efficient service

What are we looking for?

• Previous scheduling, planning or service coordination experience is essential
• Experience coordinating Field Service Engineers, technicians, drivers or another mobile workforce would be highly advantageous
• Strong organisational skills with the ability to juggle multiple diaries and changing priorities
• A confident communicator who is comfortable dealing with customers over the phone and by email
• Good attention to detail and strong administration skills
• Experience using CRM, scheduling or similar business systems
• A proactive approach – you’ll spot problems, think ahead and help keep things moving
• Someone who enjoys working as part of a small, busy team
• Comfortable working fully office based in Chessington, Monday to Friday

Why would you want to work here?

• Generous bonus scheme on top of your basic salary
• Join a growing business with exciting plans for the future
• Genuine progression opportunities for someone who wants to develop
• A varied position where no two days will be exactly the same
• Plenty of responsibility and the opportunity to make the role your own
• Work within a small team where your contribution will be visible and valued
• Stable Monday–Friday, 8:30am–5:00pm working hours
• Ongoing training and support
• A great opportunity to join at an exciting stage of the company’s growth

If you’re an experienced Scheduler or Service Coordinator looking for a busy, varied role with progression and the chance to become an important part of a growing business, we’d love to hear from you.