Soft Services Manager

Soft Services Facilities Manager – Peterborough – £34-40k

A fantastic opportunity has arisen for an experienced Soft Services Facilities Manager to join a well-established and growing organisation in Peterborough. This is an exciting role for a driven facilities professional who enjoys creating high standards, leading teams and improving service delivery within a fast-paced environment. You will play a key part in ensuring a safe, efficient and welcoming workplace by managing essential support services and driving continuous improvement.

Soft Services Facilities Manager’s Key Responsibilities:

• Manage the day-to-day delivery of soft facilities services including cleaning, waste management, security, catering, and workplace services

• Lead, motivate, and develop onsite teams to deliver excellent service standards and a positive customer experience

• Manage external contractors and suppliers, ensuring service level agreements, KPIs and compliance requirements are consistently achieved

• Carry out regular audits, inspections, and performance reviews to maintain high operational standards

• Build strong relationships with internal stakeholders and act as the main point of contact for facilities-related matters

• Monitor budgets, identify cost-saving opportunities and support continuous improvement initiatives

• Ensure all services meet health & safety, environmental and company compliance standards

• Manage service issues effectively, providing timely solutions and maintaining high levels of customer satisfaction

Skills & Experience Required as a Soft Services Facilities Manager:

• Proven experience within soft services facilities management or a similar operational role

• Strong knowledge of managing cleaning, security, waste, catering and contractor services

• Experience managing teams, suppliers and service contracts within a busy environment

• Excellent communication, organisation, and stakeholder management skills

• Ability to analyse performance, identify improvements and implement effective solutions

• Strong understanding of health & safety procedures and compliance requirements

• Commercial awareness with experience managing budgets and controlling costs

• IOSH, NEBOSH, BIFM/IWFM, or other relevant facilities qualifications would be advantageous

• Full UK driving licence

Benefits Package:

• £34-40k salary (depending on experience)

• Company pension scheme

• Generous holiday allowance

• Free onsite parking

• Opportunity to work within a successful and growing organisation

• Career development and progression opportunities

If this Soft Services Facilities Manager role sounds like a position that matches your skills and experience, we would love to hear from you and look forward to discussing your application in more detail.

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.       

Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. 

Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK.

INDEEDCOMM