Soft Services Manager
Boden Group
We are recruiting for a Soft Services Manager to oversee a high-profile cleaning contract based in Cambridgeshire. This is an exciting opportunity to take ownership of a significant operation, lead a dedicated on-site team, strengthen client partnerships, and play a key role in securing future growth through additional service opportunities.
The Role
As Soft Services Manager, you'll be responsible for the successful delivery of a large-scale cleaning contract, ensuring exceptional service standards while maintaining commercial performance.
Key responsibilities include:
- Managing the day-to-day delivery of cleaning services, ensuring high standards of quality, compliance, and operational excellence.
- Driving contract performance through effective budget management, commercial control, and achievement of profitability targets.
- Building and maintaining strong client relationships while identifying opportunities to expand services and secure additional works.
- Leading, developing, and motivating on-site teams to deliver outstanding service and achieve performance objectives.
- Monitoring KPIs, implementing continuous improvement initiatives, and ensuring health & safety and compliance standards are consistently met.
To be successful in the role of Soft Services Manager, you'll bring:
- Proven experience managing cleaning or soft services contracts within Facilities Management.
- Strong commercial awareness with experience managing budgets, costs, contract performance, and identifying growth opportunities.
- Excellent client relationship management and stakeholder engagement skills.
- A track record of improving service delivery, operational performance, and customer satisfaction.
- Experience leading large teams, supported by strong organisational, communication, and problem-solving abilities.
Join a well-established Facilities Management business with an excellent reputation for delivering high-quality services across prestigious environments.
You'll benefit from:
- Competitive salary of up to £52,000 per annum.
- Opportunity to manage a flagship contract at a prestigious university
- Clear opportunities for career progression and professional development.
- A stable, long-term contract with growth potential.
- The chance to make a genuine impact on operational and commercial performance.
- Supportive leadership team and collaborative working culture.
If you're an ambitious Facilities Management professional with experience in cleaning services and contract management, we'd love to hear from you.
To apply for this Soft Services Manager position, click 'Apply Now' and send your CV to Olivia Blake.
Interviews are taking place immediately, so apply today to avoid missing out on this fantastic opportunity.
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