Stakeholder Engagement Officer

London Bridge

£44,500

Hyde is looking for a Stakeholder Engagement Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Stakeholder Engagement Officer at Hyde, you will coordinate our engagement with elected representatives, ensuring enquiries from MPs and local authority councillors are managed professionally, consistently and within agreed service standards. You will act as Hyde’s central point of accountability for elected representative enquiries, producing high-quality responses, identifying emerging themes and risks, and working with colleagues across the business to protect Hyde’s reputation and strengthen external relationships.

• Act as the main point of contact for MP and councillor enquiries, coordinating timely, accurate and professional responses.
• Quality assure correspondence to ensure consistency of tone, alignment with Hyde’s values and adherence to agreed service standards.
• Build and maintain constructive relationships with elected representatives, local authority officers and internal service leads, acting as a trusted liaison between them and Hyde service areas.
• Develop proactive engagement activities with elected representatives and their teams in co-ordination with the External Affairs Officer
• Monitor enquiries, analyse themes and trends, and produce reports that highlight risks, recurring issues and service improvement opportunities.
• Provide briefings for colleagues including managers, heads of service and directors where required in advance of high-profile or sensitive responses and meetings.
• Identify politically sensitive or high-risk cases, escalating appropriately and supporting effective governance, risk and reputation management.

Hyde is part of the Hyde group one of the UK’s leading housing providers, managing and owning around 125,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Stakeholder Engagement Officer, we’re seeking someone who can bring:

• Proven experience managing stakeholder relationships, ideally within housing, local government or a regulated environment.
• Experience of handling formal enquiries, complaints or casework and having to work through challenges to deliver solutions
• Strong written and interpersonal communication skills, with the ability to draft high-quality, politically aware correspondence.
• A proactive mindset and passion for building constructive relationships that support positive outcomes for customers and communities.
• The ability to analyse data, identify trends and use insight to support service improvement and manage reputational risk.
• An understanding of social housing legislation, regulatory frameworks, public accountability and effective governance.

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.