Surveyor - Responsive Repairs

This is an exciting opportunity for a Surveyor - Responsive Repairs to oversee and manage property repair projects in London. The role requires a keen eye for detail and a strong understanding of property maintenance within the property industry.

Client Details

Our client is an established social housing provider responsible for maintaining a diverse residential property portfolio and delivering high-quality services to residents.

Due to continued investment within its Property Services function, the organisation is seeking an experienced Surveyor to play a key role in the delivery of responsive repairs, contractor management, voids, damp and mould investigations, and building defect diagnosis.

This is an excellent opportunity for a technically strong property professional who enjoys working across a varied caseload and wants to make a tangible impact on housing quality, resident satisfaction, and service performance.

Description

• Specify, procure, and oversee responsive repair works, ensuring repairs are delivered to agreed standards and timescales.
• Manage repair and maintenance contracts, ensuring compliance with contract terms, budget requirements, and service standards.
• Oversee void property repairs and refurbishment works, reducing turnaround times and ensuring homes are ready for occupation.
• Undertake fire door inspections, identify remedial requirements, and carry out post-inspections to verify quality and compliance.
• Manage a varied caseload including damp and mould cases, disrepair claims, insurance-related works, and specialist repairs.
• Diagnose building defects using building pathology principles and recommend effective remedial solutions.
• Apply HHSRS principles to identify and assess Category 1 and Category 2 hazards.
• Monitor contractor performance through KPI reporting, quality inspections, and performance reviews.
• Approve repairs expenditure, verify completed works, and ensure accurate financial records are maintained.
• Support budget management and contribute to financial planning for repairs and maintenance services.
• Provide technical advice and support to colleagues, contractors, and internal stakeholders.
• Identify recurring maintenance issues and contribute to planned and preventative maintenance programmes.
• Assist with policy reviews, service improvements, and the development of best practice across property services.
• Act as deputy to the Responsive Repairs Manager when required.
• Participate in the out-of-hours emergency repairs rota, providing technical guidance and support where necessary.

Profile

• Experience managing repairs contracts and ensuring contractor compliance and performance.
• Strong experience diagnosing building defects and specifying remedial works.
• Experience dealing with damp and mould, disrepair cases, voids, and responsive repair services.
• Experience monitoring contractor performance, quality standards, and project costs.
• Strong stakeholder management skills and experience working with residents, contractors, and colleagues.
• The ability to manage multiple priorities and work independently within a fast-paced environment.
• Strong customer focus and a commitment to delivering excellent resident outcomes.
• Confidence using property management, repairs, and IT systems.

Job Offer

• Salary of £56,436 - £59,574
• Permanent position within an established Property Services team.
• Diverse workload covering repairs, defects, damp & mould, disrepair, and voids.
• Opportunity to influence service delivery and contribute to continuous improvement initiatives.
• Strong stakeholder engagement across residents, contractors, and operational teams.
• Supportive working environment with ongoing professional development opportunities.
• Generous annual leave entitlement and pension benefits.
• Opportunity to make a direct impact on housing quality, building safety, and resident satisfaction.