Tenancy Sustainment Assistant in St. Helens, Merseyside

Tenancy Sustainment OfficerPermanent | Merseyside
Your new companyI'm currently working with a Merseyside-based housing provider seeking an experienced Tenancy Sustainment Assistant to join its Housing Services team on a permanent basis. With a strong focus on supporting customers to maintain successful tenancies and achieve positive outcomes, this organisation is committed to delivering person-centred services that make a genuine difference within local communities.
Your new roleAs a Tenancy Sustainment Officer, you will work directly with customers who require additional support to sustain their tenancy and live independently. Managing a varied caseload, you will provide early intervention and tailored support to residents facing challenges including financial hardship, mental health concerns, social isolation, domestic abuse, anti-social behaviour and tenancy-related issues.
Key responsibilities will include:

• Supporting customers at risk of tenancy breakdown, eviction or homelessness.
• Carrying out home visits, needs assessments and welfare checks.
• Developing and reviewing support plans to help residents achieve sustainable outcomes.
• Working closely with Housing Officers, local authorities and external support agencies.
• Assisting customers with access to welfare benefits, debt advice, health services, employment support and community resources.
• Identifying and responding appropriately to safeguarding concerns.
• Supporting new tenants to successfully settle into their homes and communities.
• Maintaining accurate case records and contributing to service performance targets.

What you'll need to succeed

• Previous experience in tenancy sustainment, housing management, homelessness prevention, floating support or a similar housing-related role.
• Experience supporting vulnerable customers and managing complex cases.
• A strong understanding of safeguarding, welfare benefits and support services.
• Excellent communication and relationship-building skills.
• The ability to work independently and prioritise a busy caseload effectively.
• A proactive and solutions-focused approach to problem-solving.
• A full UK driving licence and access to a vehicle.

What you'll get in return

• Competitive salary of £28296 per annum.
• Flexible and hybrid working arrangements.
• Generous annual leave entitlement.
• Enhanced pension scheme.
• Health and wellbeing benefits.
• Ongoing training and professional development opportunities.
• The opportunity to make a lasting impact on customers and communities across the region.

What you need to do nowIf you're an experienced housing professional looking for your next challenge and are passionate about helping people sustain their tenancies and improve their quality of life, apply now or contact us for a confidential discussion about this opportunity.

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