Tenant Engagement Manager
Niyaa People Ltd
Join a well-established local authority in the West Midlands in a rewarding interim opportunity where you'll play a key role in shaping tenant engagement and ensuring resident voices influence service delivery. This Tenant Engagement Manager position offers a 6–12 month contract, leading an experienced team while driving forward resident engagement, consumer regulation compliance and service improvement across the housing service.
You'll be joining a collaborative housing team at an exciting time, with the opportunity to lead on a high-profile engagement strategy, strengthen resident involvement, and support preparations around the Social Housing Consumer Standards. This is an excellent opportunity for an experienced housing professional looking to make an immediate impact within a large social housing provider.
We'd love to hear from anyone with a background as a Tenant Engagement Manager, Resident Engagement Manager, Community Engagement Manager, Housing Team Manager, Customer Engagement Manager, or someone with extensive experience managing resident involvement within social housing.
As the Tenant Engagement Manager, you will be:
- Managing a team of Tenant Engagement Officers and a Quality & Development Officer, providing day-to-day leadership, supervision and performance management
- Leading the delivery of resident engagement activities, including consultations, tenant and resident associations, customer scrutiny groups and assurance boards
- Developing and delivering the organisation's Tenant Engagement Strategy through resident workshops and stakeholder engagement
- Supporting compliance with the Social Housing Consumer Standards, including the Transparency, Influence and Accountability Standard
- Driving forward actions arising from mock inspection plans and regulatory readiness work
- Supporting officers with occasional site visits and resident consultations
- Attending occasional evening meetings to engage with resident groups and community forums
- Using NEC, Microsoft Excel, Power BI and other housing systems to monitor performance and produce reports
- Proven experience leading tenant or resident engagement services within social housing or a local authority
- Strong knowledge of the Social Housing Consumer Standards and regulatory expectations around resident involvement
- Experience managing and developing teams within a housing environment
- A track record of developing engagement strategies and delivering meaningful resident consultation
- Excellent communication, facilitation and stakeholder management skills
- Strong IT skills, including Microsoft Office, particularly Excel
- Experience using NEC, Power BI or TP Tracker would be advantageous
- 6–12 month contract
- £32–35 per hour Umbrella
- Hybrid working, with approximately 60% office-based
- Full-time office presence required during the first 3–4 weeks for onboarding
- One-stage interview process
- Opportunity to lead an established team within a progressive housing service
If this Tenant Engagement Manager role sounds like your next opportunity, please apply now or contact Tiyana Davies at Niyaa People on (phone number removed).
Apply Now →
Application opens at the source listing. Free for jobseekers.