Third Party Liaison Manager in Manchester, Greater Manchester

We are currently recruiting for a Third Party Liaison Manager to join an established UK civil engineering and infrastructure business, supporting a portfolio of projects across the Northern region.

This is an excellent opportunity for an experienced customer engagement, stakeholder management or community relations professional to take ownership of regional engagement activities, build key relationships and make a meaningful contribution to major infrastructure projects.

The Role

Working closely with clients, local authorities, project teams and community groups, you'll be responsible for ensuring effective communication, positive stakeholder relationships and a consistently high standard of customer experience throughout the project lifecycle.

Key responsibilities include:

• Developing and implementing customer, stakeholder and community engagement strategies across multiple projects.

• Building and maintaining relationships with clients, local authorities, highway authorities and community groups.

• Managing third-party liaison activities, including highway notices and STATS plan requests.

• Monitoring customer satisfaction, social value and sustainability KPIs.

• Working with project teams to minimise disruption to residents and businesses during construction.

• Supporting social value initiatives, including STEM engagement with local schools and colleges.

• Providing guidance and support to project teams on customer engagement and best practice.

About You

We're keen to hear from candidates with experience in customer engagement, stakeholder management or community relations.

Ideally, you'll have:

• Previous experience in a customer or community-focused position.

• Experience delivering service improvements and using research, insights and analytics to improve performance.

• Confidence presenting data and recommendations to clients and internal stakeholders.

• Excellent communication, relationship-building and organisational skills.

• A full UK driving licence and willingness to travel across regional sites.

Experience within construction, civil engineering, infrastructure or utilities would be advantageous, as would experience using social media to support customer engagement.

What's on Offer?

• Company pension, life assurance, Private medical cover.

• 25 days annual leave plus 8 bank holidays and additional loyalty days.

• Company car, green car scheme or car allowance (dependent on position).

• Ongoing career development and progression opportunities.

Apply Now

If you're an experienced stakeholder engagement, customer relations or community liaison professional looking for your next opportunity within the infrastructure sector, we'd love to hear from you.

Apply today for a confidential discussion and further details.