Warranty & Product Support Coordinator

Warranty & Product Support Coordinator
Portsmouth
Permanent | Full Time
£35,000

An exciting opportunity is available for a Warranty & Product Support Coordinator to join a growing aftersales team within the construction, quarrying, recycling, Industrial and material handling sectors.

This role is responsible for managing the full warranty administration process, ensuring equipment registrations, warranty claims, recoveries and supporting documentation are completed accurately and in line with manufacturer requirements.

Working closely with internal teams, dealers, customers, suppliers and OEM partners, the successful candidate will help maximise warranty recovery, improve processes and deliver excellent customer and dealer support throughout the equipment lifecycle.

Key Responsibilities

Warranty Management

• Manage the end-to-end warranty process, including registrations, claim submissions and recoveries.
• Review documentation and verify warranty eligibility before claim submission.
• Prepare, monitor and resolve warranty claims with manufacturers and suppliers.
• Maintain accurate warranty records, audit trails and reporting.
• Support warranty invoicing, reconciliations and KPI reporting.
• Assist with product campaigns, recalls and technical service updates.

Product Support & Administration

• Provide administrative support to the wider Product Support team.
• Assist with service cases, customer queries and system updates.
• Support service contract administration, quotations and planned maintenance agreements.
• Maintain accurate customer, equipment and service records.
• Develop and improve internal processes and documentation.

Dealer & Customer Support

• Support dealer networks with warranty procedures and claim queries.
• Build strong relationships with customers, dealers, engineers and suppliers.
• Provide professional and timely responses to technical and administrative enquiries.

Candidate Requirements

Essential

• Experience within warranty administration, aftersales, service coordination or product support.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Good commercial awareness and problem-solving ability.
• Confident using Microsoft Office, particularly Excel.
• Experience with ERP, CRM, DMS or service management systems.

Desirable

• Experience within construction equipment, automotive, agricultural machinery or commercial vehicles.
• Knowledge of OEM warranty processes.
• Experience with service contracts and aftermarket operations.
• Familiarity with dealer management systems or Sage.

Apply now or call Lynsey at Key Recruitment for more information