Workplace Host

Workplace Host

Location: London, WC1V 6EA
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Workplace Host who plays a key role in shaping a welcoming workplace and delivering an exceptional experience for both clients and colleagues.

As part of the Workplace Experience team, you will act as an ambassador for the organisation, driving the customer touchpoint journey and ensuring all interactions reflect a professional, high-quality service. You will play a central role in creating a positive and engaging workplace atmosphere.

The role focuses on curating environments that enhance well-being, productivity, and company culture. You will help foster spaces where end users feel supported, connected, and motivated throughout their working day, contributing to a consistently high standard of workplace experience.

Job Description

Working within a fast-paced environment, you will support the delivery of a 5-star service across all workplace touchpoints, ensuring a seamless and engaging experience for both visitors and colleagues.

Key Responsibilities

• Enhance the client and guest experience by proactively identifying opportunities to exceed expectations
• Act as the primary point of contact for colleagues and visitors, managing enquiries both in person and via telephone
• Deliver a 5-star reception service through professional greetings, clear communication, and maintaining a polished environment
• Support workplace experience activities, including technology assistance, food services, events, and wellness initiatives
• Manage the Visitor Management System to ensure accurate and efficient guest registration
• Assist the Workplace Lead in operational decision-making to improve processes and colleague experience
• Build and maintain positive relationships with colleagues, clients, and visitors to foster a welcoming culture
• Ensure the workplace remains clean, organised, and professional, reporting maintenance or service issues as required

Professional and Personal Competencies

• Previous experience in corporate, hospitality, or customer service environments
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong communication skills with the ability to engage effectively at all levels
• Excellent attention to detail and accuracy
• Flexible, adaptable, and proactive approach to work
• Strong organisational and time management skills in a fast-paced environment
• Commitment to delivering a high-quality, customer-focused service
• Understanding of health and safety regulations and best practices