After Sales & Warranty Specialist in Uxbridge
Posted by Parkside
£30,000 – £31,100 a year
Hayes (UB3 1AP) · Contract
18-Month Maternity Cover
£31,100 per annum
Hayes, Middlesex
We are recruiting for an After Sales & Warranty Specialist to join the customer service team of a well-established premium consumer products business based in Hayes.
This is an excellent opportunity for someone with experience in warranty administration, aftersales, product repairs or furniture manufacturing who enjoys investigating product issues and finding practical solutions.
The role will focus on supporting customers and retail partners with product faults, warranty enquiries, replacement parts and service requests.
What we're looking for:
- Previous experience in warranty, aftersales, repairs or technical product support.
- An understanding of furniture, mattresses, upholstery, manufacturing or product components would be particularly advantageous.
- The ability to investigate product issues, understand faults and identify appropriate solutions.
- Good organisational skills and attention to detail.
- A practical, methodical approach to problem-solving.
Key responsibilities:
- Managing warranty enquiries and aftersales requests from consumers and retail partners.
- Investigating product faults and identifying suitable resolutions, including replacement parts or products.
- Coordinating service visits, repairs and technical reports where required.
- Managing spare parts, replacement covers and associated orders.
- Liaising with internal departments and external service providers.
- Maintaining accurate records and ensuring customer issues are followed through to resolution.
- Sharing product knowledge and supporting colleagues across the team.
The details:
- Salary: £31,100 per annum
- Contract: 18-month maternity cover
- Location: Hayes, Middlesex (office based)
- Hours: 40 hours per week, Monday–Friday (phone number removed)pm (Some occasional weekend work may be required)
Please get in touch or send your CV to Parkside Recruitment for further information.
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