Aftersales Administrator in Leigh, ENG

Are you experienced within customer service/administration and are used to working in a fast paced environment where attention to detail is of the highest priority? If you would like to work for a well established company where you can develop your career then this is the role for you! There is a starting salary of £27,000.

The Role:

• Dealing with delivery issues by calling couriers to find out why there is an issue and relaying this information to the customer and working alongside both to get the order fully delivered as quickly as possible.
• Raising reprints orders using our bespoke internal systems
• Arranging collection of orders with our Couriers so this can then be inspected
• Dealing with complaints regarding delivered orders either by phone or over email raised by our customers, investigating why there has been an issue and finding a resolution for this with the customer.
• Looking at why orders have been returned to us by our couriers and arranging for these to be either inspected or sent back out to our customers.
• Processing of orders Working efficiently with high accuracy to process the orders using our internal systems as required.

 About You:

• Strong customer service skills and confident communicator on the phone and via email.
• Good at multitasking and can deal with a number of things at the same time.
• Strong attention to detail.
• Well organised and able to work both independently and as part of a team and to be proactive in work

Benefits:

• Working 37.5 hours
• Birthday off
• 21 days holiday which increase with service
• On site parking
• Pension
• Fantastic company and team culture and so much nore!

I

INDAB