Office Administrator at Western Trading Group, Birmingham

General Administration:

• Manage day-to-day administrative tasks related to property management operations
• Maintain accurate records of tenant information, leases, and property documentation
• Handle tenant enquiries via phone, email, and in person in a professional manner
• Greet visitors and clients at the office, ensuring a welcoming and professional reception experience
• Offer refreshments to guests and assist with meeting room preparation when required. 
• Update property management systems and databases with relevant information
• Support property managers & asset managers with reporting, document preparation, and compliance tasks
• Organise and maintain filing systems for both digital and physical records
• Assist with marketing properties by updating listings and preparing advertising materials

Insurance Administration 

• Manage the company's commercial property insurance portfolio.
• Arrange and maintain insurance cover including Building Insurance (Block Policy), Terrorism Insurance, Plant & Machinery & Contractors Insurance 
• Maintain accurate insurance schedules and renewal records.
• Liaise with insurance brokers regarding policy changes and renewals.
• Manage insurance claims from notification through to settlement.
• Handle claims including property damage, third-party liability & injury claims.
• Prepare and submit supporting documentation.
• Liaise with insurers, loss adjusters, brokers and internal departments.
• Maintain accurate claim records and provide regular progress updates.
• Maintain insurance records using Microsoft Excel and SharePoint.
• Ensure policy documents and claims files are accurate, complete and easily accessible.

The Ideal Candidate:

• Strong administrative and organisational skills
• Ability to greet clients and maintain a welcoming office environment
• Excellent verbal and written communication
• Attention to detail and accuracy in record keeping
• Time management and ability to prioritise multiple tasks
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Professional phone etiquette and email communication

About Us:

We are a Midlands-based, privately owned investment and development company managing over 6 million sq. ft of industrial, retail and office property. We specialise in transforming underperforming assets into high-quality, income-generating properties through strategic redevelopment and hands-on management. 

Benefits:

- On-site parking

- Gym membership

- Company pension