Service Advisor in Bristol, Gloucestershire
Posted by Perfect Placement
£32,000 – £36,000 a year
Bristol · Permanent
Benefits:
- Salary up to £32,000 per annum, dependent on experience and qualifications.
- Uncapped performance-related bonus of up to £4,000 per annum.
- 22 days’ annual leave plus bank holidays, increasing with length of service.
- Manufacturer-accredited training and ongoing development.
- Employer-contributed car benefit scheme after six months.
- Company pension scheme and life assurance.
- Staff purchase discounts and excellent long-term career prospects.
- 45-hour working week: Monday to Friday, 8:00am to 6:00pm, plus one in four Saturdays from 8:00am to 12:30pm.
- As a Service Advisor, greet customers professionally within the Service Department.
- Manage bookings for servicing, maintenance and repair work.
- Arrange courtesy vehicles where required.
- Liaise closely with the workshop team and monitor work in progress.
- Keep customers informed about vehicle progress and completion times.
- Identify opportunities to upsell additional products and services.
- Deliver a proactive, customer-focused service throughout the aftersales process.
- The Service Advisor will work collaboratively with other advisors and workshop colleagues to achieve high customer satisfaction.
- Current or recent experience as a Service Advisor or in a similar automotive aftersales role, such as a franchised dealership, service centre, garage or accident repair centre.
- A full, clean UK driving licence with minimal points.
- Strong communication and customer service skills.
- Excellent organisational and administrative abilities.
- IT literacy, including Microsoft Office, Excel and dealership management systems; Kerridge or Keyloop experience is preferred.
- The successful Service Advisor will be professional, commercially aware and committed to delivering exceptional customer satisfaction.
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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