Service Charge Officer
Accent Housing · Direct employer
Remote-friendly
Location: Hybrid, Bradford, in the office approximately once a month.
Salary: £27,554 per annum
Permanent, 35 hours per week, Monday – Friday 9am to 5pm
We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.
We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.
If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.
Build Your Finance Career While Making a Difference
We're looking for a detail-oriented and proactive Service Charge Officer to join our Finance team.
In this role, you'll support the Service Charge Accountant and wider service charge team in delivering accurate service charge budgets, forecasts and accounts. You'll play a key role in ensuring service charge costs are calculated and allocated correctly, helping us provide a transparent and positive experience for our customers.
This is an excellent opportunity for someone with strong Excel skills and a finance background who enjoys working with data, solving problems and ensuring accuracy.
What You'll Be Doing
- Supporting the preparation of service charge budgets, forecasts and year-end accounts
- Assisting with the calculation and allocation of service charge costs in line with occupancy agreements and regulatory requirements.
- Maintaining accurate financial records and service charge data.
- Producing customer communications and financial information with a high level of accuracy.
- Investigating and resolving discrepancies and identifying potential issues.
- Supporting key finance processes and ensuring deadlines are met.
- Working closely with the Service Charge Accountant and wider Finance team to deliver excellent customer outcomes.
- Contributing to continuous improvements in systems, processes and reporting.
The spot salary for this post is £27,554 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
To be successful in this role, you'll bring:
- Intermediate to advanced Excel skills, including experience working with formulas, large datasets and data manipulation.
- Strong reporting and analytical skills, with the ability to identify trends, investigate discrepancies and ensure data accuracy.
- A high level of attention to detail and a commitment to producing accurate work.
- The ability to manage competing priorities and work effectively to strict deadlines.
- A sound understanding of accounting and financial principles.
- Strong customer service and stakeholder management skills, with the ability to build positive working relationships.
- Experience using finance systems and working with financial data.
- Part-qualified in a relevant accounting qualification (or actively working towards qualification).
- You'll also be a proactive team player with excellent organisational skills and a problem-solving mindset.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 30th July via Teams.
Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 10th August at our Bradford office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
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